Stakeholders / Stakeholder Engagement
Identification of Important Stakeholders
If the corporation seeks improvement, it is essential to take the stakeholders’ advice, understand the issues they are concerned with, and take these as the major basis for the corporate sustainable development and modification. Compal values the opinions of all stakeholders, and modifies its sustainable development guidelines and actions through constantly gathered advice.
An editorial team was assembled by the CSR Office for the purpose of this report. Using the AccountAbility Stakeholder Engagement Standard (abbreviated as AA1000 SES below) and related information provided by the business, the editorial team has selected various possible stakeholders. After the discussion and evaluation of weight (responsibility, influence, tension, reliability, multiple perspectives) by the editorial team, 8 types of Compal stakeholders are selected, namely: customers, employees, investors/shareholders, suppliers, government agencies, media, community residents, and non-profit organizations.
The Company has channels set up to facilitate communication with each of the above stakeholders, while individual units have also been created to communicate with specific groups of stakeholders.
Stakeholders’Communication Channels
The stakeholder's communication platform is as follows, contact person please refer to http://www.compal.com/stakeholder-communication-area/
| Stakeholders | Communication Channels and Practice | Frequency | Purpose of |
2017 Main Issues of Concern
(Listed are issues stakeholders responded to most in the questionnaire, not material issues)
|
| Customers | Regular Communication and Discussion Conference | Monthly or Unscheduled | Project members must be fully focused on the project that they are assigned to and avoid involvement in multiple projects at the same time. The Company and its factories are required to comply with CSR, RBA, RMI (Responsible Minerals Initiative.)*(Note). Unscheduled auditing is conducted to assess Compal's CSR performance. | 1. Economic Performance 2. Market Position 3. Occupational Health and Safety 4. Compliance 5. Conflict Minerals |
| Email Discussion | Monthly or Unscheduled | |||
| Customer Audits | Monthly or Unscheduled | |||
| Attend Customers' Supplier Conferences and Ask Related Questions | Monthly or Unscheduled | |||
| Employees | Labor-management Communication | Quarterly | Union and other labor-management communication channels are being used for two-way communication to convey internal and external information and learn about employees' opinions and thoughts. Activities concerning employees' welfare are also organized on an unscheduled basis. | 1. Economic Performance 2. Market Position 3. Employment 4. Employees’ Welfare 5. Childbirth Incentive |
| Internal Publications Welcome Employee’s Life Creation | Bi-monthly | |||
| Hold Welfare Committee | Unscheduled | |||
| Internet and Employee Comment Box, Sexual Harassment Complaint Hotline, Fraud or Violation of Ethical Conduct Report Mailbox | Unscheduled | |||
| Compal_CSR FB Fan Page Push Notification and Opinions Response | Unscheduled | |||
| Education Training | Unscheduled | |||
|
Investors/ Shareholders |
Shareholders' Meeting | Monthly or Unscheduled | To report operating results, financial performance, and share-related information in compliance with laws and to investors' requirements. | 1. Economic Performance 2. Market Position 3. Promote Remote Areas Education |
| Shareholder Hotline/Mailbox | Unscheduled | |||
| Investor Seminar | Monthly or Unscheduled | |||
| Market Observation Post | Unscheduled | |||
| Suppliers | Internal Supplier System Discloses Newest Related Regulations | Unscheduled | Compal openly discloses tender information and clearly conveys its procurement rules, contracting rules, and delivery requirements to suppliers. Supplier conventions are held from time to time to convey international safety rules and RBA guidelines. | 1. Economic Performance 2. Market Position 3. Conflict Minerals 4. Procurement Practices |
| Email Discussion | Unscheduled | |||
| Compal Supplier Online Assessment and On-site Audit | Yearly or Unscheduled | |||
| Understanding Suppliers’ Suggestions and Related Questions Solving in Supplier Conferences | Yearly or Unscheduled | |||
| Supplier Complaints Mailbox | Unscheduled | |||
| Government | Correspondence | Unscheduled | Actively participate in and execute government projects, coordinate and communicate with the government on required actions. | 1. Compliance |
| Participation in Government Projects | Unscheduled | |||
| Participation in Regulatory Seminars/Conferences | Unscheduled | |||
| Actual Visits | Unscheduled | |||
| Community | Press Release | Unscheduled | The Company issues press releases and distributes information on various issues to explain its annual business performance and goals. | 1. Market Position 2. Effluents and Waste |
| Press Conference | Annual | |||
| Media | Participation in Community Activities | Unscheduled | To learn the needs of the local community and sponsor or encourage employees' participation in community activities. | 1. Promotion of Children Digital Learning in Remote Areas |
| Email Discussion | Unscheduled | |||
| Telephone Discussion | Unscheduled | |||
| Non-profit Organizations | Participate in Charity Events | Unscheduled |
Compal strives to learn the needs of non-profit organizations that it provides support to, and offers relevant sponsorship as needed. The Company also encourages employees to participate in activities organized by the Chau-Ing Hsu Social Welfare and Charity Foundation. Meanwhile, Compal volunteers have mobilized themselves to visit elementary schools and children's homes in remote locations, where they accompanied children in reading activities.
|
1. Resource Usage 2. Water Resource Usage |
| On-site Visits | Unscheduled | |||
| Unscheduled | ||||
| Telephone Contact | Unscheduled |
Note: RMI (Responsible Minerals Initiative) combined the rebranding of RBA and renamed CFSI (Conflict-Free Sourcing Initiative) to RMI. It extended the conflict and range of safety issues in the supply chain directed against the Tin, Tantalum, Tungsten, and 3TG minerals in African Great Lakes. RMI continued to implement the mission and expectation of the Conflict-Free Sourcing Initiative (CFSI) and provided program contents, services, and equipment to promote a responsible global supply chain of minerals and assisted corporations to comply with laws. (Information Source: Internet)
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