職缺名稱：

A0016 Service & FAE 伺服器: 售後服務工程師/經理

刊登日期：

2025年7月8日

工作內容：

SMT (PCBA) + System/FATP
1. RMA handling, test report writing
2. Monitor system test performance and manage defect analysis
3. Conduct failure analysis and repairs for products such as motherboards, GPU computing cards, and servers.
4. Analyze customer complaint issues and provide detailed solutions.
5. Perform root cause analysis on defects, deliver feedback, and prepare comprehensive reports.
6. Input design improvement, customer feedback to engineering for product, service continuous improvement to enhance company product lines also to achieve customer satisfaction.
7. Consult with engineering and cross-functional collaboration to resolve product issues to achieve customer satisfaction
8. Performs other related duties as assigned.

需求條件：

o Experience with SQE management.
o Strong analytical and problem-solving abilities.
o Solid knowledge of failure analysis techniques and tools.
o Experience in handling electronic products or related hardware is a plus.
o Fluent in Chinese and English with excellent communication skills.
o Familiar with SMT processes.
o Strong stress resilience and cross-departmental collaboration skills.
o Excellent communication skills for collaboration with cross-functional teams and reporting findings

專業領域：

測試

產品：

伺服器

所需年資：

5-10年工作經驗

適合科系：

廠區：

美國,海外,內轉

職級：

主管職