Identification of Important Stakeholders       

If the corporation seeks improvement, it is essential to take the stakeholders’ advice, understand the issues they are concerned with, and take these as the major basis for the corporate sustainable development and modification. Compal values the opinions of all stakeholders and modifies its sustainable development guidelines and actions through constantly gathered advice.
An editorial team was assembled by the CSR Office for the purpose of this report. Using the AccountAbility Stakeholder Engagement Standard (abbreviated as AA1000 SES below) and related information provided by the business, the editorial team has selected various possible stakeholders. After the discussion and evaluation of weight (responsibility, influence, tension, reliability, multiple perspectives) by the editorial team, 8 types of Compal stakeholders are selected, namely: customers, employees, investors/shareholders, suppliers, government agencies, media, community residents, and non-profit organizations.
The Company has channels set up to facilitate communication with each of the above stakeholders, while individual units have also been created to communicate with specific groups of stakeholders.
Stakeholders’Communication Channels 
The stakeholder's communication platform is as follows, contact person please refer to
Stakeholders Communication Channels and Practice Frequency Purpose of 
2018 Main Topics 
of Concern
(Listed are issues stakeholders responded to most in the questionnaire, not material issues)
Customers Regular Communication and Discussion Conference Monthly or Unscheduled Project members must be fully focused on the project that they are assigned to and avoid involvement in multiple projects at the same time. The Company and its factories are required to comply with CSR, RBA, RMI (Responsible Minerals Initiative.)*(Note). Unscheduled auditing is conducted to assess Compal's CSR performance. 1. Ethical management and anti-corruption
2. Customer service management
3. Customer privacy and information security
4. Supplier management
5. Labor relations and handling of disputes
Email Discussion Monthly or Unscheduled
Customer Audits Monthly or Unscheduled
Attend Customers' Supplier Conferences and Ask Related Questions Monthly or Unscheduled
Employees Labor-management Communication Quarterly Union and other labor-management communication channels are being used for two-way communication to convey internal and external information and learn about employees' opinions and thoughts. Activities concerning employees' welfare are also organized on an unscheduled basis. 1. Management performance
2. Ethical management and anti-corruption
3. Employees’ welfares
4. Workplace health and safety
Internal Publications Welcome Employee’s Life Creation Bi-monthly
Hold Welfare Committee Unscheduled
Internet and Employee Comment Box, Sexual Harassment Complaint Hotline, Fraud or Violation of Ethical Conduct Report Mailbox Unscheduled
Compal_CSR FB Fan Page Push Notification and Opinions Response Unscheduled
Education Training Unscheduled



Shareholders' Meeting Yearly To report operating results, financial performance, and share-related information in compliance with laws and to investors' requirements. 1. Management performance
2. Ethical management and anti-corruption
3. Communication with Stakeholders
Shareholder Hotline/Mailbox Scheduled
Investor Seminar Monthly or Unscheduled
Market Observation Post Unscheduled
Suppliers Internal Supplier System Discloses Newest Related Regulations Unscheduled Compal openly discloses tender information and clearly conveys its procurement rules, contracting rules, and delivery requirements to suppliers. Supplier conventions are held from time to time to convey international safety rules and RBA guidelines. 1. Ethical management and anti-corruption
2. Supplier management
3. Green Products
4. Supplier environmental assessment
Email Discussion Unscheduled
Compal Supplier Online Assessment and On-site Audit Yearly or Unscheduled
Understanding Suppliers’ Suggestions and Related Questions Solving in Supplier Conferences Yearly or Unscheduled
Supplier Complaints Mailbox Unscheduled
Government Correspondence Unscheduled Actively participate in and execute government projects, coordinate and communicate with the government on required actions. 1. Compliance
2. Waste management
3. Green Products
Participation in Government Projects Unscheduled
Participation in Regulatory Seminars/Conferences Unscheduled
Actual Visits Unscheduled
Community Press Release Unscheduled The Company issues press releases and distributes information on various issues to explain its annual business performance and goals. 1. Communication with Stakeholders
2. GHG emissions
3. Compal social impact grievance mechanism
Press Conference Annual
Media Participation in Community Activities Unscheduled To learn the needs of the local community and sponsor or encourage employees' participation in community activities. 1. Employees’ welfares
2. Workplace health and safety
3. Labor relations and handling of disputes
4. Compal social impact grievance mechanism
Email Discussion Unscheduled
Telephone Discussion Unscheduled
Non-profit Organizations Participate in Charity Events Unscheduled

Compal strives to learn the needs of non-profit organizations that it provides support to and offers relevant sponsorship as needed. The Company also encourages employees to participate in activities organized by the Chau-Ing Hsu Social Welfare and Charity Foundation. Meanwhile, Compal volunteers have mobilized themselves to visit elementary schools and children's homes in remote locations, where they accompanied children in reading activities.


1. Ethical management and anti-corruption
2. Customer service management
3. Communication with Stakeholders
4. Diverse employee composition
On-site Visits Unscheduled
Email Unscheduled
Telephone Contact Unscheduled
Note: RMI (Responsible Minerals Initiative) combined the rebranding of RBA and renamed CFSI (Conflict-Free Sourcing Initiative) to RMI. It extended the conflict and range of safety issues in the supply chain directed against the Tin, Tantalum, Tungsten, and 3TG minerals in African Great Lakes. RMI continued to implement the mission and expectation of the Conflict-Free Sourcing Initiative (CFSI) and provided program contents, services, and equipment to promote a responsible global supply chain of minerals and assisted corporations to comply with laws. (Information Source: Internet)
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